Making Life Easy For Customers

This past week or so, as I log into Skype, it’s asking me if I want to upgrade. That’s it – not one iota of context is given! There’s no detail on security concerns that the new version might address. Neither is there any mention of additional benefits that might accrue from the upgrade. But [...]

Good report writing

Earlier this month Adobe published a study that claimed to be a “global benchmark study on attitudes and beliefs about creativity at work, school and home”. It makes interesting and accessible reading – including nice pie charts and bar charts and attractively presented text. You can see it here. The problem is that it’s not [...]

No shirking!

I support Leeds United Football Club. They’re having a mediocre season – currently languishing in 12th position in England’s second tier Championship – 8 points adrift of the playoff positions. In February they fired their manager Simon Grayson when they were in 10th position – 3 points adrift of the playoffs. You can do the [...]

We were in a hotel yesterday for lunch – breaking the journey for the kids on a long road-trip to visit my wife’s Aunt. It was shortly after noon – and the carvery lunch had just opened. In typical fashion our two boys chose sausages and chips which were quickly served up. While I waited [...]