When you make a mistake do you try and hide it?  Or maybe jump through hoops in an effort to explain?  Or perhaps offer a conditional apology?   Conditional apologies drive me nuts.   A recent example occurred last week when the Irish Minister for Justice, Alan Shatter, was speaking in the Dáil.  (The Dáil is the lower house of Ireland’s legislative branch.)   Minister Shatter said “If Deputy Wallace feels that I did him some personal wrong by mentioning it, then I have no problem in saying I am sorry.”   The deputy in question, Mick … Continue reading

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On Monday I was in Dublin for meetings with existing and prospective customers.  When the work was finished I took a few minutes to enjoy the sunshine on a park bench in the wonderful St. Stephen’s Green.   I found myself looking at the pigeons.  And they were ALL fat.  (Excuse the poor resolution of the photo – hopefully there’ll be more megapixels on my next phone upgrade!)   But back to the pigeons…   Why were they fat?   It’s obvious – they know where to find food.   And where do they find the food?  Yep – … Continue reading

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I’m reading John Grisham’s “The Broker”.  It’s good fun – a bit of escapism.   In one scene he describes how the jailed main character – Joel Bachman – tried to while away some of the endless hours of incarceration through conducting a survey of how many hours sleep his fellow prisoners were getting per day.   Of the 37 respondents on his block the average was eleven hours – though Joel had to discount the answer from one person whom Joel had deemed insane.   Now of course this is all fictional.  But Joel recognised something … Continue reading

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One of LinkedIn’s changes over the past year has been the introduction of endorsements.  If you’ve encountered pop-up suggestions of whom you could endorse and for what, then you’ll know what I mean.  And you’ll also know how easy it is to give these endorsements.   Opinions differ on this – but I do know that some people find the feature very irritating.  They feel that the value and credibility of endorsements is low because the endorsements are being given too freely by people.   For example, if you’ve been endorsed by someone who cannot vouch for … Continue reading

Posted on by Brendan