If you are in a room with 22 other people there is a slightly greater than 50% chance that at least 2 of you will share the same birthday. Do you doubt that? It would be natural if you did. It’s counter-intuitive. However, stay with me a little as I explain [...]
A few years ago I was in BNI – a referral-based networking group. At every meeting you did a pitch to the members in the room – and indirectly to their networks. One week I asked the people in the room to raise their hands if they felt they were delivering excellent customer [...]